RETURN POLICY:
1. Returns
Option
1 – No Refunds/Exchanges:
We do not accept returns or
exchanges unless the item you purchased is defective. If you receive a defective
item, please contact us at [email protected] with
details of the product and the defect. You can send the item you consider
defective to: Kridha Store, 96-G, Sheikh Sarai, New Delhi.
Upon receipt of the returned
product, we will fully examine it and notify you via e-mail, within a
reasonable period of time, whether you are entitled to a refund or a
replacement as a result of the defect. If you are entitled to a replacement or
refund, we will replace the product or refund the purchase price, using the
original method of payment.
Option
2 – Refunds Permitted:
We accept returns. You can
return unopened items in the original packaging within 7 days of your purchase
with receipt or proof of purchase. If 7 days or more have passed since your
purchase, we cannot offer you a refund or an exchange.
Upon receipt of the returned
item, we will fully examine it and notify you via email, within a reasonable
period of time, whether you are entitled to a return. If you are entitled to a
return, we will refund your purchase price and a credit will automatically be applied
to your original method of payment.
Only regular priced items may be
refunded. Sale items are non-refundable.
To follow-up on the status of
your return, please contact us at [email protected].
2. Exchanges
We only exchange goods if they
are defective or damaged. In circumstances where you consider that a product is
defective, you should promptly contact us at [email protected] with
details of the product and the defect. You can send the item you consider
defective to: Kridha Store, 96-G, Sheikh Sarai, New Delhi.
Upon receipt of the returned
product, we will fully examine it and notify you via e-mail, within a
reasonable period of time, whether you are entitled to a replacement as a
result of the defect. If you are eligible, we will send you a replacement
product.
3. Exceptions
Some items are non-refundable
and non-exchangeable. These include:
·
Fashion
Baby
Dolls, Clothing Freebies, Lingerie Wash-bags, Shapewear, Socks, Stockings and
Swimsuits
·
Innerwear
Bra
Accessories, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks and Vests
4. Shipping
To return the item you
purchased, please mail it to: [email protected]
Refunds do not include any shipping
and handling charges shown on the packaging slip or invoice. Shipping charges
for all returns must be prepaid and insured by you. You are responsible for any
loss or damage to hardware during shipment. We do not guarantee that we will
receive your returned item. Shipping and handling charges are not refundable.
Any amounts refunded will not include the cost of shipping.